This Privacy Policy describes how LuxeWash Car Detailing & Ceramic Coating ("LuxeWash," "we," "us," or "our") collects, uses, and shares information when you visit luxewashdetailing.com (the "Site") or use our mobile car detailing services in Broward County, Florida.
By using our Site or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide Directly
- Name, email address, phone number, and vehicle details when you book a service or request a quote
- Service address (your home, office, or location where the vehicle will be serviced)
- Payment information processed securely through Square (we do not store payment card details)
- Communications you send us via email, contact forms, or messaging apps (WhatsApp, SMS)
Information Collected Automatically
- IP address, browser type, operating system, referring URLs
- Pages visited, time spent on pages, click patterns (via Google Analytics)
- Device information (mobile vs desktop, screen size)
2. How We Use Your Information
- Schedule and provide our detailing services
- Process payments and confirm appointments
- Send service confirmations, reminders, and follow-up communications
- Respond to inquiries and customer service requests
- Improve our website, services, and customer experience
- Comply with legal obligations
3. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies for analytics, advertising, and functionality. The third parties we use include:
- Google Analytics — to measure and analyze website traffic
- Google Ads — to track advertising performance and conversions
- Google Tag Manager — to manage tracking scripts
- Meta Pixel (Facebook) — for advertising and conversion tracking, when active
- Square — for booking and payment processing
You can disable cookies through your browser settings. Disabling cookies may affect certain Site features.
4. Third-Party Service Providers
We share information with trusted third-party providers who help us operate our business, including:
- Square — appointment booking and payment processing
- Google (Analytics, Ads, Workspace) — for analytics, advertising, and email
- Meta — for advertising, when active
- Hosting and email providers — to maintain Site infrastructure and communications
These providers are authorized to use your information only as necessary to perform their services for us.
5. How We Share Your Information
We do not sell or rent your personal information.
We may share information when:
- Required by law, subpoena, or court order
- Necessary to protect our rights, property, or safety, or that of our customers or others
- A subcontractor detailer is dispatched to perform your service (only the information needed to complete the appointment, such as name, address, and vehicle)
- You explicitly consent to the sharing
6. Data Security
We use reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or electronic storage is 100% secure.
7. Your Privacy Rights
California Residents (CCPA/CPRA)
You have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Opt out of the sale or sharing of personal information (we do not sell your data)
- Non-discrimination for exercising your rights
To exercise these rights, contact us at luxecarw@gmail.com.
EU/UK Residents (GDPR)
If you are located in the EU or UK, you have the right to access, correct, delete, restrict, or port your personal information. Contact us at luxecarw@gmail.com.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it.
9. Third-Party Links
Our Site may contain links to third-party websites (such as our Google Business Profile, Instagram, or Square booking page). We are not responsible for the privacy practices of those sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of our Site after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
LuxeWash Car Detailing & Ceramic Coating
Email: luxecarw@gmail.com
Phone: (305) 413-9955
Service Area: Broward County, FL